SHIPPING

3. YOUR DELIVERY

3.a. Delivery guide and costs

We offer two kinds of delivery with UPS:

(1)    UPS Standard delivery. This service is available all over the European Union and it is the ideal choice when speed needs to be balanced with economy. Day - definite delivery lets you plan ahead. It offers a door to door service. This option is tracked and by entering the tracking number you can follow every step of your order from the moment it is dispatched until it reaches its final destination. Charges apply.
(2)    UPS Express saver delivery. This service is available all over the European Union and the rest of the world. Guaranteed delivery during the next day that the order is dispatched. It offers a door to door service. This option is tracked and by entering the tracking number you can follow every step of your order from the moment it is dispatched until it reaches its final destination. Charges apply.
Delivery of your order will start once all the items of your order will have been collected and the tracking number will have been sent to you.
If you have any questions concerning delivery of your order, please contact us through our “CONTACT US” form.


3.a.1. Standard and Express Saver delivery time
We aim to deliver your order within 3 -5 working days from the day that your order has left the warehouse. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your order within the number of days shown above please contact us through our “CONTACT US” form always mentioning your “ORDER NUMBER”.


3.b. Other Information
Please note, no changes can be made to the delivery address after the order has been placed.

Local public holidays can delay the delivery of a parcel. Please allow an extra working day for deliveries over International Holidays.


3.c. Tracking your order
In order to track your order with us, you will need to have your tracking number with you. This can be located on your dispatch confirmation email.
 
Most parcels will reach their destination within 7 working days, however, some destinations may require additional time allowed for parcels to arrive.
 
As most parcels will reach their destination within 7 working days, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please contact us through our “CONTACT US” form always mentioning your “ORDER NUMBER”.