Order Information

Spatulapro.com is an ordering platform designed for professional bakers and pastry chefs.

Your order will be forwarded directly to the producer through our web site and it will be sent directly to you.

For this reason an order may consist of more than one deliveries. We will do our best to keep the transport costs as low as possible and we will offer you alternatives in order to save on transport costs.

When you place and confirm your order on our website we shall email you an order confirmation email.

Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFIRM ORDER’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be mentioned in detail on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following reasons:

    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price or promotion
    * If we suspect any fraudulent activity

If there are any problems with your order we shall contact you.

We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.

Prices are subject to change without notice. These changes will not affect orders that have already been dispatched. Prices do not include VAT.

Goods are subject to availability.

As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

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