RETURNS
RETURNS & REFUNDS
We guarantee to refund any item purchased on our website that you are not completely happy with when you return it to us in a saleable and reusable condition by post within 14 days of receipt. You are required to return unwanted orders by post at your own cost. The return address is shown on the delivery note received together with the merchandise.
Refunds will be credited to your original method of payment. Please also note that items must be returned with all of their barcode tags intact (if any) and with a copy of the dispatch note you received enclosed.
A RETURN SPECIAL FORM must be filled and sent together with the merchandise.
In addition, if you are in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.
The refund will be processed once your goods are received. Please allow 30 days from the day the parcel is posted for your refund to be processed.
We will email you to let you know once your parcel has been received and your refund has been processed. Please note that it may take 2-4 working days for the refund to show in your account. It will be shown on your statement as a refund / credit from Spatulapro.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact us through our “CONTACT US” form always mentioning your “ORDER NUMBER”.
If you have any questions please contact us through our “CONTACT US” form.
NOTE : Returns by post CANNOT be accepted without a filled RETURN SPECIAL FORM.
If you experience any difficulties with the online returns process refund please contact us through our “CONTACT US” form always mentioning your “ORDER NUMBER”.
RETURNING GOODS WHICH ARE OF UNSATISFACTORY QUALITY OR UNFIT FOR PURPOSE
You are required to return these items by registered post at your own cost. Please allow up to 28 days from the day the parcel is posted back to us for your refund to be processed. Refunds will be credited to your original method of payment.
RIGHT TO CANCEL
In addition to our returns policy, if you are a customer in the European Union you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order. This right does not apply to the following items: (1) items that have been sealed for hygiene reasons if the seal has been broken; and (2) items that have been made to the customer’s specification or that are personalised. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
1. Complete the RETURN SPECIAL FORM included in our order confirmation email and post it with the items when you return them. Alternatively, write to us by email (info@spatulapro.com) or include a letter with the items when you return them. Please state that you wish to cancel your contract and include your full name, address and order number.
2. Return the items to us by registered post at your own cost and no later than 14 calendar days after the day that you sent us the RETURN SPECIAL FORM or other written notice of your cancellation.
We will refund to you the price paid for the items. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
